The 2026 Navratri and Diwali festive sales have generated record-breaking Gross Merchandise Value (GMV) for e-commerce giants like Flipkart, Amazon, Myntra, and Meesho. But behind the flashy press releases of "billions sold in a week" lies a darker, viral reality. If you have scrolled through social media recently, you have likely seen the viral videos posted by delivery agents and small sellers: mountains of worn, sweat-stained ethnic wear and empty boxes being returned just days after the Dandiya nights concluded. Welcome to the hidden crisis of Indian e-commerce: the staggering cost of high returns. On the Myntranomics Blog , we are breaking down why the current e-commerce return policy in India is mathematically crushing small sellers, the rise of toxic consumer habits, and the critical solutions platforms must adopt to survive. The "Wardrobing" Epidemic and Trial Room Behavior One of the biggest drivers of e-commerce seller losses during the festive season is a...
Selling on Myntra is a fantastic way to reach millions of customers across India. But as every experienced seller knows, managing customer returns (RTO/RTS) is where the real challenge lies. If your return claims are rejected, it directly eats into your profit margins. Myntra has recently rolled out critical updates to its Seller Protection Fund (SPF) Policy , moving from V4.4 to V5.0 , and now to the latest V5.1 . These changes make the rules much stricter for sellers . Here is a simple, easy-to-understand breakdown of what has changed and how you can protect your business. 1. The 7-Day Deadline (The Biggest Change) Previously, you had 14 days to raise a claim if a returned product was damaged, wrong, or missing . Now, you only have 7 days from the delivery date to raise an SPF claim . What you should do: Do not wait for the 7th day. Make it a strict warehouse rule to open, quality check (QC), and raise tickets within 48 to 72 hours of receiving the return. 2. Only 4 Days to ...